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Support Engineer

Netherlands, Gelderland, NunspeetCSS

Job description

As an Ultimo Support Engineer, you are the first point of contact for our customers. We make sure that their expectations of our solution are also put into practice. We are looking for reinforcements for our team. Someone who wants to join us to provide support to over 2000 customers. We work in a team, we help each other and we share knowledge. One may know more about technology and someone else's English may be better. We are an international company with customers throughout Europe. This is also what makes the job very varied.

We are a fast-growing organisation and customers appreciate our high-value services. And we are the face of the organisation. The success of our customers is our goal, and in 2020 our customers scored our services with an 8.7. So you will be joining a winning team!

How does a day looks in our team

We work either from home or at the office. By default, we work two days at the office and the rest from home, but you can choose to work at the office only. You start the day between 7.30 and 9 a.m. with a cup of coffee, after which you first go through your list of tickets to see if any customers have responded. One by one you take up your tickets and take action. This may be a response to or a solution for the customer or you may ask for help from a colleague. This is where your affinity with technology comes in handy. You then contact the customer, either by phone or directly in the portal. When a ticket is finished, you ask for approval from the customer in the portal. This also asks the customer to evaluate our services, so we know how happy the customer was with the answer. You always make sure everything is registered correctly and accurately in or system because our customers have access to our portal. This means they always have access to the communication, agreements and the progress of their ticket.

When you finish a ticket, you take up another one from our system. These tickets are sorted by priority.

We also have regular team meetings. We discuss difficult reports but also how we can improve our internal processes. Together with your team leader you work on your personal development, and you can go to them with work-related questions.

The team

We are a group of 7 driven and enthusiastic Support Engineers divided into two teams: functional and technical. All under one team leader.

The average age of our team is about 30 and ranges from 19 to 40. On average, people stay in our team for about five years. From the Support team there are many opportunities to grow to other positions. Over the past years, dozens of Support Engineers have gone on to the Software Update Team, Research & Development, Sales and Consultancy in Ultimo.

We would love to tell you more when we meet you!

About Ultimo

Working at Ultimo is a journey on its own. 

Our driving force as an employer is making sure that your work matches your ambitions and gives meaning to your career. Work that is being valued by your colleagues and your management 

We want you to be fantastic in your job. Supporting you with a happy and healthy work culture, good benefits, personal development, and social events.

We are expanding our international organization.

With unmatched knowledge and modern software on Enterprise Asset Management (EAM) We provide high valued services, training, and support to our clients.

Join us on our journey in building the number one EAM SaaS in the world!

Job requirements

What are we looking for?

  • An enthusiastic new colleague for our team!
  • You work and think on an Intermediate Professional Education (MBO) level or higher and have a diploma;
  • You have no problem talking to customers, either on the phone or by e-mail;
  • Working experience in a support position is a plus;
  • Affinity with software and IT;
  • Good command of English and Dutch.

Ultimo Software Solutions offers

  • Gross monthly salary between €2200 and €3300 based on a 40-hour working week;
  • A position for 32-40 hours a week (both remote and at the office);
  • Strong platform to support your ambitions and personal development;
  • Internal growth opportunities;
  • Incentive plan;
  • 25 days' paid leave and the option to buy 5 more;
  • Good pension scheme (50/50);
  • Fixed net monthly telephone, home office and internet reimbursement;
  • Laptop and everything you need for a good workstation/home office.

Apply and process

If you feel that this position is the next step in your journey, let us know by pressing the apply button. From there, we will have a good look at your resume and preferably your motivation letter. 

We will invite you for a call to get the ball rolling, and we will inform you on steps to come.

For questions: or +31 341 42 37 37