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Support Engineer

Netherlands, Gelderland, NunspeetCSS

Job description

Are you a real 'problem solver' and does your heartbeat faster with IT issues, customer contact and are you analytically strong to arrive at the right solutions? Then the role of 'Support engineer' is the position for you.

As an Ultimo Support Engineer, you are the first point of contact for our customers. We make sure that their expectations of our solution are also put into practice. We are looking for reinforcements for our team. Someone who has a hands-on mentality and wants to join us to provide support to over 2000 customers. We work in a team, we help each other, take over each other's work, and we share knowledge. We are an international company with customers all over the world. This is also what makes the job very varied.

How does a day looks in our team

We work either from home or at the office. By default, we work at least one day at the office and the rest from home, but you are free to come to our newly renovated office as often as possible. We have a friendly and helpful team, delicious coffee and high-tech workplaces.

You start the day between 7.30 and 9 a.m. with a cup of coffee, after which you first go through your list of tickets to see if any customers have responded. One by one you take up your tickets and take action. This may be a response to or a solution for the customer or you may ask for help from a colleague. This is where your affinity with technology comes in handy. You then contact the customer, either by phone or directly in the portal. 

The team

We are a group of 7 driven and enthusiastic Support Engineers divided into two teams: functional and technical. Both teams are supported by one team leader.

The average age of our team is about 30 and ranges from 20 to 40. On average, people stay in our team for about five years. From the Support team there are many opportunities to grow to other positions. Over the past years, dozens of Support Engineers have gone on to the Software Update Team, Research & Development, integration and Implementation in Ultimo. We support you in your growth with a development trajectory and budgets that you agree with HR!

About Ultimo

Working at Ultimo is a journey on its own. 

Our driving force as an employer is making sure that your work matches your ambitions and gives meaning to your career. Work that is being valued by your colleagues and your management 

We want you to be fantastic in your job. Supporting you with a happy and healthy work culture, good benefits, personal development, and social events.

We are expanding our international organization.

With unmatched knowledge and modern software on Enterprise Asset Management (EAM) We provide high valued services, training, and support to our clients. 

Join us on our journey in building the number one EAM Cloud in the world!

Job requirements

What are we looking for?

  • An enthusiastic new colleague for our team;
  • You work and think on an Intermediate Professional Education (MBO) level or higher;
  • You have no problem talking to customers, either on the phone or by e-mail;
  • Analytical skills;
  • Working experience in a support position is a plus;
  • Affinity with software and IT;
  • Good command of English and Dutch.

Ultimo Software Solutions offers

  • A competitive salary;
  • A position for 32-40 hours a week (both remote and at the office);
  • Strong platform to support your ambitions and personal development;
  • Internal growth opportunities;
  • Incentive plan;
  • 25 days' paid leave and the option to buy 5 more;
  • Good pension scheme (50/50);
  • Fixed net monthly telephone, home office and internet reimbursement;
  • Laptop and everything you need for a good workstation/home office;
  • Ski trip in Q1 2023!

Apply and process

If you feel that this position is the next step in your journey, let us know by pressing the apply button. From there, we will have a good look at your resume and preferably your motivation letter. 

We will invite you for a call to get the ball rolling, and we will inform you on steps to come.

For questions: or +31 341 42 37 37

Netherlands, Gelderland, Nunspeet


Netherlands, Gelderland, Nunspeet
Ultimo Software Solutions